intercultural communications
“Cheryl, the people on 36, they don’t speak english. only Spanish. Have fun!” Chewie walked off with a glint of cheekiness in his eyes, while i turned to that particular table and groan.
It’s not the first time they have chucked people into my section who can’t speak a hint of anything i know. i had people groups of people who spoke only german, spanish, french, even italian. Granted, i studied german before. these people not only speak fluent german, they speak it at the speed of bullet trains, making it terribly hard to work out some words as well. i can only constantly remind them, “Mein Deutsche nicht so gut.”
“chewie, you just love to add an element of difficulty in my job, don’t you?”
“ahahaha”
i walked slowly over, contemplating how to introduce the menu and face any questions they might have. pointing things out pictorially is a good option, but there’s not many pictures to point out if they choose something that’s not on the steaks menu.
“do you… er… talk espanol???”
“nopes. sorry” slight awkward smile there as i put down my own menu and sat myself down with them. this is going to be a long one.
“it’s ok it’s ok! i can speak english, i will just order for everyone!” the gentleman to my right smiled as i face them again with a quizzical look, since half of them were chattering away in spanish, as if angered by something.
“oh… wow thanks ^_^”
That eased my path just a little.
This family of people however, have plenty of health concerns, or perhaps just a dietary preferences. by the time i was through with ordering for them, a good hour has passed, complete with a whole docket full of bright pink “see server!”, and handwritten instructions on what to have on each meal: no fried anything in this salad, steak must be rare beyond understanding, vegies must be boiled, no potatoes, sauces on the side….
I didn’t know if i had done well, and i was worried they had be upset. i might have seemed bored at certain junctures, but then again they were in huge argumentative sounding discussions about the food they want, and trying to keep up with a language i can’t understand beyond “si!!! si!!!” made me start daydreaming of Pablo (some comedian Jake introduced to me), and then i started playing the little train tune that pablo hums in his stand up comedy…. complete with the silly sounding “si!”
obviously, the day dreaming got worse. Pablo always talk about how the mexicanos in a restaurant might hump girls from the back complete with those crazy hummings… so i started thinking, along with the graphical image of them doing it (the humping i mean), what if my customers hum that shet song???
*ahem*
Checking on them with their food, they LOVED it. and i was settled for the night and proceeded on with the other tables.
At the end of the night, i had a couple of surprises. The spaniards wants to come back the next afternoon for lunch, because they LOVED the food and the service. however, a table that i DID NOT serve at all, like seriously far removed from being attended by me at all, actually gave me a compliment in the comments card. “Cheryl is an utterly wonderful waitress! we love her!!”
awwww
but where the hell did that come from? i didn’t even looked at them at all *confused*
oh wells. whatever.
now, if only i can just write my essays base on just my personal experience alone, i think i will ace my communications courses. dammit.
technorati tags: waitressing, intercultural, communication, languages, work, personal, blog, service


