Before i forget, I finally got a response from the customer service manager from Dell with regards to my “feedback”.  Personally, i am not quite sure now what i was expecting with the response. I want nothing more to do with their customer service, even if my laptop breaks down now and needs a look at, i really don’t want to have to deal with their over the phone service.

Perhaps, i was looking forward to an apology, and then some freebies. However, also because it was so shitty, I don’t think anything they had give me would be sufficient. And on another level, i was pretty sure no one would take the time to read it in it’s entirety (it was EPIC) and then respond anyways. but she did reply and whilst i am pretty sure there’s a company policy that will bar her from telling me what they have done with regards to those employees, i think this will suffice.

“Hi Cheryl,Thanks for your reply and feedback.

Please understand that although you have experienced problems it is not a common occurrence, nor does Dell tolerate it. We pride ourselves on the quality and reliability of our products and services and make every effort to resolve any questions or issues our customers may have, in the most expedient manner possible.

In this instance it is unfortunate that we have faced issues with the delivery and service, I wish to communicate Dell’s regret on this point. We will look into this and take this up with the respective team.

At the same time, we thank you for your candour. I assure you that measures would be taken to ensure that this does not occur again, and I hope you would provide us the chance to regain your trust and loyalty.

Thanks“

Somehow, because of the word “candour” i was extremely assured that at least, even if she didn’t read the whole email, it wasn’t an automated reply. And now, with this load off my chest, i am going to kiss my lappy to death…

because it just gave me the ” BLUE SCREEN OF DEATH”.

oh yes, it did! and it’s only slightly more than a week old! *ph34r* it’s working fine now though… so maybe it was just a random fluke. *prays*