For the past couple of days, i was staring at this email by a so-called customer service manager from Dell. She was asking me for a feedback on the chick that last served me, and assured me that anything i say will be worked upon and will reach the right channels.

And thoughts have been churning through my mind. I mean seriously, considering the shit i had to wad through to even get my laptop in my house, i wasn’t even considering making any use of my warranty should any need arise. I get better service from even McDonald’s (except maybe from Ching and Cheng, who are working there now) or the supermarket round the corner from me.

I know, many forums have pointed out that their after-sales service and very wonderfully-awesomeish. However, I have to ask, why do I have to go through all that, when i am paying for it, to FINALLY get good service? I mean, they even call their Customer Service personnels PROFESSIONALS.

and now, funnily, Dell might be preparing to make us pay for better service. I lol-ed at the article, whilst still trying to decide what i should respond to Hayley about Dell’s customer service. and yes, that’s my comment that i left at the bottom.
And in the end, i wrote the lengthiest email i have ever written in a while (the ones written to Jake over my no-net periods were the longest). It basically talked about my experience with Bathma, the last chick that served me, and skimmed over the rest of the horrible experience.

And then, i highlighted that the ONLY saving grace in the whole situation was that the laptop is actually awesome. how sad it is that a non-living thing was the only thing that lived up to my expectations. Obviously, there are some minor flaws (like how there’s no perfect brightness with the monitor. it’s either too dark or too bright), but those i can utterly over look because… I really am too scared to call and ask lol.

Clicking send though, i wonder if she is going to respond or do anything at all. I highly doubt she had read through the whole thing, so whatever. At least, that’s one off my chest to someone who actually ASKED if i was happy at all about the service. I didn’t have to call or email them this time, they ASKED.