i have been afraid to lead, because i thought i would be a bad leader. i had anger management issues when i was younger, and sometimes they threaten to surface every few days. i cannot tell you how many times i have to restrain myself from punching the 2 bitches out, if not for being outright bitches, but also for being outright stalkers – checking my pay up, checking my hours up.
So Wednesday came along, and i held my breath in trepidation. in my hope that i would be good, if not excel at managing the restaurant, i think i freaked. my boss was meant to train me from one corner, but his missus had a mental break down, so he left me alone – with the WHOLE restaurant.
he trusted *ME* with it.
i think i fell over myself feeling honored, and then tried to keep up.
the phones wouldn’t stop ringing.
people kept coming in.
the grills broke, and they could only cook 5 steaks at a time, instead of 15.
meals wait became 40 minutes, totally unacceptable on a wednesday night with nary a soul.
i switched back into formal english (and perhaps a little “olde” english) without realising it, and customers (uni students, might i add) suddenly couldn’t understand me very well.
a table walked out, because they expected to have their meals out, and eaten within 40 mins, which was impossible with the broken grill.
one of the bitches couldn’t keep up with the pace of people.
in a span of 45 minutes, we did 100 people up our arse, and i was reeling over between managing the door, seating people down, clearing tables, resetting tables and ensuring every other customer is happy or trying to resolve the complaints.
at the end of the night, i couldn’t see the good side (trust me to find all the bad stuff in my work), and could only see that i screwed up and had someone walked out. all i could manage at that point, was hoping that my boss wouldn’t fire me on the spot.
and he thought i did well. he suggested some ways i could have handled parts of the situation, but beyond that, he thought everyone did well.
so much for freaking out. and guess what? i didn’t blew up at anyone for being stupid. hooray – one step towards being better