all hands on deck!

i have only been here for almost 4 months now, but it’s also the longest i have ever been working in a restaurant.

 

in the past few weeks, i can proudly say, i have went from erroneous filled, to being totally without mistakes for the last couple of shifts or so. minor mistakes like not bringing sauces doesn’t count, mind you.

 

tonight however, was crazy.

 

1 person did not turn up, we were already shorthanded by 1 person too. so don had to work it, while chewbacca slowly did bits of the final big section, which was the section of the missing person’s.

 

while a little sadistic, i must say, when they started making tiny errors like i do occassionally, i have a small laugh and it felt really nice and warm: yes the biggies in the company makes mistakes too. it calmed me down, and for most of the night, i tried to help where i could. i was somewhat hampered by the fact that i own another large section tonight, but i could help somewhat.

 

however, towards the end of the night, both of them got lazy -.- and i ended up having 3 sections on my hand, albeit not as crazily messed up as it was previously.

 

then don sat me down and we had another prep talk. these days, i find, we have been having alot of long prep talks that really surprises me.

 

“cheryl, the thing about you is, i have never really given you much prep talks before. infact, there was only just one time. in the same period of time, i have talked to too many of our waitresses, over the worst possible things.

 

and what you and i have talked about, is nothing. it was just a small matter!”

 

a few days ago, i fucked up, and typed in 71.90 instead of 171.90 into someone’s credit card. the company lost 100 bux from me that day, but the total over those 3 days that were lost, was 800. 300 from Dayla’s section, because retarded customers ran, and a hundred from other random spots. and another 300 was lost in Dude’s section.

 

“alot of people, they walk in expecting to get a job but not get anything for it or aren’t willing to face up to their mistakes. why chewbacca and i lean to you so much is because of how you are willing to take responsibilities for your mistakes without fail.

 

sure you screw up every now and then, all of us do. the difference is your attitude to it. i see you apologise, then try and change, while other girls deny vehemently. that’s what counts towards your resume, and your future, because employers like that.”

 

and every time he says such ooozy stuff to me, i just feel like running into a large sea and jumping in and giggle my way through to the bottom. or something fun like that. 

 

“and we can rely on you. i can chuck you into 3 sections, and i don’t have to worry about you. but when it comes to that Dude, i am constantly worried because it’s been 2 months, and he’s still making mistakes that are so huge every single night. that’s why i ask you for opinions if i should fire Lindy, because i can trust your opinion while i can’t trust her to even deliver the right food to the right table.”

 

lindy, our new girl, is like a rebel in high school. except she isn’t paying us, we are paying her. -.-

 

“can we have 10 more of you?”

 

“no.”

 

“no???”

 

“no. well see, i am from customer service background. we live to see a happy customer.”

 

“well YOU make that difference. customers LOVES you. they WANT you. and we want to keep you for that.”

 

and with that, we pretty much ended our prep talk.

 

3 sections to hear honey words… mmm kinda worth it :P  we are facing some problems, and while i am willing to listen to don whine, he chose instead to praise and thank me for my work instead.

 

yes it does make me all warm and fuzzy inside. that’s why i love this place, that’s why i like to work for people rather than be my own boss.

 

and although it is not much, i think i have come a long way, for them to trust me as much as a girl who have worked for 2 years for them, for them to ask me for opinions and for them to chuck me into doing 3 sections.

 

i love people. and i hate making mistakes, but being a perfectionist, the lighter side to it is, bosses loves me. and no, i aint a rat or a boot licker. they just… love me. heh 

technorati tags: waitressing, Work, Waitress, restaurant, rant