bad customer relations
remember i have been playing this new game called gopets. initially it’s fairly addictive. but with only so much to do, i have just been afk-ing on it, rather than entertaining the multitudes of beggers i get sometimes. all i usually do though, on gopets, is really buy sell, read forums, collect more clothings and etc.
so one fine day, i was happily surfing the trade forums, when i see this dude, whom i was told works for gopets, started saying that someone was plagiarising another person’s designs.
see, a select 25 have been chosen to design their own clothes, using the present items available as bases. he kept on at it, despite her ignoring him, spanning over 3 posts till i was like, shut it. then mods step in and told him to bring it to private messages, but still, he went on, but this time in other threads and forums.
and get this, he works for CUSTOMER SERVICE SUPPORT. while ok, if a customer is in the wrong, u tell her off in private, that’s fine. but he went on and on at it in a public arena, mocking her, teasing her, paying her out, as a customer service officer.
eventually, can’t take it anymore, i wrote in a letter to the few people i know should notice his actions. the mods, the creator of gopets and so on. then i heard he apologise to angel, the girl he was verbally attacking. but in private messaging.
like wow… u slander her in public but don’t want people to see that you have apologised? wtf is that?
so angel and i started talking seriously about this and decided perhaps she should take it up too, and ask for a public apology. this is the email in word format. names and certain stuff have been changed though, to protect them from getting spammed…
now for your info, bja, the customer service personnel, is a fairly “well-liked” guy in the forums. or so it seems. he’s also friends with the aforesaid people that i have emailed to about his actions. so when angel sent off the email, it seems that it wasn’t well received. she wasn’t offered the public apology she asked for, but was instead told that while she is correct in certain aspects, however she isn’t all that perfect either and basically everyone should change their attitude, and he assures her it won’t happen again.
the damage though, is done. she’s hurt (duh…) and no one is buying from her save a few people.
bja has also previously posted his blog’s link, at livejournal, on the forums and added a whole bunch of people as friends, right here. when i swung by to have a look, good lord. he was cussing outrightly with the full email contents of what she sent to his superior.
he has since privatised that entry, but it was up for quite a few hours.
here are the screenies.
to cut the long story short for the disinterested few, a customer service officer wrote on his blog, with company name intact and customer’s full name intact that she is a CUNT.
where i come from, he would have been fired, despite angel just asking for an apology. undermining a customer AND calling her a cunt. geez. last i heard too, people got fired from just discussing about their work on their blog. the thing going for him though, is that he knows them personally, and the guy who hired him isn’t going to let him go just for one customer, unless it builds up.
it makes me curious though. just a simple apology in the public. you have the balls to pay out someone publicly but not apologise publicly? then that’s not much of a gut to swallow is it? it’s great to have a rapport with customers, don’t get me wrong. there’s a line drawn though, between what’s ok and what’s not.
gopets just got less fun for me.. oh wells.. not that there was much to do anyways! going back to kain drama >.>
and talking about kain drama… LMAO…
lmao…
jake and i found a sig yesterday for smoke. we managed to get doren in on the act and produced this:
lmao… so doren was happily helping us and we got a few zillion people to look at it before smoke came on at 4am my time and was like “wtf T_T it was you wasn’t it!!!” LOL…
here’s how it look under his name LOL
poor smoke T_T
